Shipping & Returns Policy

At Mithai, we aim to deliver your favourite sweets, desserts, bakery items, and other delicious products conveniently and efficiently.

1. Delivery Coverage

  • Delivery services are available in selected areas depending on outlet coverage.

  • Customers can check delivery availability by selecting their location or preferred Mithai outlet.

  • Delivery availability may vary depending on operational capacity.

2. Order Processing

  • Orders are processed after successful order confirmation.

  • Delivery time may vary depending on product preparation, outlet location, order volume, and delivery availability.

  • Estimated delivery times will be communicated during the ordering process, where available.

3. Delivery Charges

Applicable delivery charges will be displayed during checkout before order confirmation.

4. Order Tracking

Customers may check their order status through the Mithai website or contact customer support for assistance.

5. Receiving Orders

  • Customers are requested to ensure that someone is available at the provided delivery address to receive the order.

  • Please check your order upon delivery and report any discrepancies or concerns to customer support promptly.

Return, Replacement and Refund Policy

At Mithai, we are committed to providing quality products and ensuring a satisfactory shopping experience for every customer.

1. Return Policy

Due to the perishable nature of many food, sweets, dairy, and bakery products, returns are generally not accepted once products have been delivered and accepted.

However, customer complaints regarding damaged, incorrect, defective, or quality-related products will be reviewed.

2. Replacement Policy

Customers may request a replacement if:

  • The delivered product is different from the ordered product.

  • The product arrives damaged or defective.

  • There is a verified product quality issue.

Customers should report the issue promptly and provide their order number and supporting photographs, where applicable.

All replacement requests are subject to verification and approval by Mithai.

3. Refund Policy

Refunds may be considered in the following situations:

  • An order is cancelled by Mithai.

  • A confirmed order cannot be fulfilled.

  • A verified product issue makes a refund appropriate.

  • A duplicate or incorrect payment has been received.

Approved refunds will be processed through the applicable payment channel, subject to payment provider processing times.

4. Order Cancellation

  • Order cancellation requests are subject to order preparation and dispatch status.

  • Once an order has entered preparation or